I should think long and hard about a career as a finance writer. Going into this series I knew next to nothing about banking and banking practices except that I felt that I was always on the short end of the stick when dealing with them. It turns out that the banking industry is writing this for me – at least the villainous part of the tale. I probably don’t have the heart – unfortunately the end of the story always seems to drift towards the tragic.
I should preface this installment with my reiteration that the people here in Kerrville at Wells Fargo are some of the nicest and most customer service oriented people I know. They always have a smile for me and a biscuit for my dog at the drive through window. They count the change in my personal 401K plan each time I have to redeem my tin can full of quarters. It is not local and branch bank employees giving the industry a bad name and jeopardizing our economy, they are just doing their jobs and doing it well. I like my local bankers – I just can’t stand their bosses. Kind of like the sinner and the sin.
Not minutes after transmitting last month’s article I got the new list of “services and fees” from our old friend Wells Fargo. They added more fees and “products” with which to serve me. All of which added up to more fees for me and every customer at the bank. No added value or service to the customer – in fact the rule of thumb for the last decade or so regarding financial services has been, “less services at a higher cost.”
Wells Fargo has brought many new and innovative banking practices to the Hill Country since buying out Norwest. I’m sure many readers are familiar with some of these policies.
Local Check Cashing: Have you ever received a check from someone who banks at Wells Fargo? Have you ever shared with them your experience in cashing it? Wells Fargo charges people who do not hold Wells Fargo accounts $5 for the honor of honoring their checks. After checking your ID, getting your fingerprint and demanding you cash the check in the lobby if it is over a certain amount; they grudgingly fork over your money to the intended recipient. When I make that check out to the landscape company or another small contractor, I have to keep in mind that when I write the check for $100 it is really $95 if the person cashing the check wants to redeem it at my bank rather than deposit it. That is about as unethical as I thought you could get. It turns out that I lack imagination – there is no ethical “bottom” so to speak as new depths of consumer rip offs emerge almost daily.
Saving For The Future: Here’s a sweet deal that makes saving for the future with Wells Fargo idiotic.
Wells Fargo Money Market Savings Plan
* No fees for large balance or direct deposit.
Balance APY Bonus APY
$0 - $999.99 0.05% 0.55%
$1,000 - $2,499.99 0.15% 0.65%
$2,500 - $9,999.99 0.25% 0.75%
$10,000 or more 0.55% 1.06%
* Source: https://www.wellsfargo.com/savings_cds/moneymarket 02/22/08
In this wonderful savings scenario, and not the worst of those offered, you deposit $10,000 and get the super generous rate of 1.06% listed above, you will only lose about 3.5% or $340 annually against inflation. Ten years out your $10,000 is worth around $7,460. Ten years of saving gets you 25% less buying power. This is the same company that takes your hard-earned cash, pays you 1% and loans it to your neighbor at 13-32%. Guess where the difference goes? Well it ain’t the local economy.
Here’s another example of this same account “product” - if you had a balance of $299 in the account, your monthly interest earned would be about .16 cents. In the small print you may notice a monthly bank account service fee of $3-10.
Let’s take a look at this savings plan for the more down in their luck:
Working Stiff Savings Scenario: You deposit $299 in your savings account. You make and no further deposits and watch your money “grow.”
Each month at the low end rate of .05% you will earn a screaming 16 cents in interest on your savings. You will be assessed a $3-10 fee each month for being poor. With $10 monthly fees, at the end of the first year, your $299 has grown to $179. By the end of the second year you will be down to a $59 balance. The account will reach a zero balance (or more likely a negative balance – just because there is no money in the account doesn’t mean the fees will stop – they will still want to serve you) within the first quarter of year three. So the next time you hear an ad that says Wells Fargo is your partner for the future, it is a future of poverty they are talking about. Of course with a $1,000,000 deposit you will probably get a rate that almost matches inflation and a free toaster. If you have $100,000,000, you probably already have your retirement assets fully vested in a Cayman or Swiss bank. Hey I’m not an accountant but this is what Excel was spitting out using their published rates.
Most of the good news is actually just more bad news; but not all. In the case of Citibank, shares of Citigroup have plunged 42.5 percent during the last five months. That has to hurt even a Saudi Prince a little. Part of the reason could be traced to conversations much like the one I had with them last week. After making a reasonable settlement offer that was declined, I reminded my “customer service” rep that I didn’t create this problem – their banking “credit card reform” legislation was the cause. The response was classic:
“We didn’t change the laws, your elected representatives did.”
”Oh,” I replied, “So the hitman is guilty but the mafia Don who puts out the contract has no complicity?” That’s when my customer service conversation ended with Citigroup hanging up on me. I hope their stock continues to tank – after all, it is owned by the Saudis and now the Gulf Arab emirate of Abu Dhabi has picked up almost 5% of Citigroup.
Gee we are busting our butts and getting poorer to enrich our pals the Arabs so they can send another planeload of terrorists into the U.S. This is free trade at its neocon and patriotic best.
Recently another national banking firm familiar to Hill Country residents, Bank of America, decided to better serve their customers by massively raising the credit card account interest rates to between 700,000 and 2,000,000 of their customers. In most of these cases, the interest rate was raised 10% or more. What did these customers do to deserve this abrupt change in their accounts? Absolutely nothing. This is how Bank of America treats its customers in current good standing on their accounts. Bank of America is bleeding money with a horrifically bad portfolio and their solution is to make their customers pay for it. These account changes are not tied to the customer’s credit score and the criteria for choosing which customers will be targeted is not shared by the banks. In all fairness BOA will let you pay out the balance at your current interest rate but you have to surrender the card. There appears to be someone pulling on a crack pipe in the bathrooms at banking corporate headquarters. I can hear the gears turning in his/her drug-addled brain now.
“Let’s see. If we double the interest rate on our good customers there is a chance that they will either comply and pay up or pay off the balance in its entirety. If they don’t or can’t pay up we hit them with late fees, penalties and even more interest – giving us more cash in the next quarter and I will get the huge bonus I deserve for such brilliance. Snort. Snort.”
Of course 90 days out the bottom line will look a bit better but they will probably have a couple million less good customers and still have all the deadbeats. 180 days out, soon after our coke snorting bank exceutive cashes out his zillion dollar golden parachute for a job well done, the bank is in much worse shape. My abject apologies to all the crack heads, you’re not that stupid - only a banker could have this pipe dream.
All these practices are targeted at the consumer credit market. There are other factors in the credit sector that are also waiting like vampires to suck the lifeblood from our economy. Here are some other creatures that go bump in the night that you may be hearing about soon:
Sub-prime mortgages: There has been enough about this all over the media but suffice to say that lenders made some very bad loan products available that were sold deceptively and now the results are becoming apparent with the highest mortgage default rate in almost 30 years.
Credit Default Swaps: This Wall Street financial instrument came into being and was a new one on me – I’d never heard of it. When I saw the exposure of these companies and the value of what they are insuring, it took my breath away. This unregulated quasi-insurance product has been the rage of the decade and is a variation on the “derivative” investment strategies that served us so well in the 80’s. Off regulatory radar this industry has grown from $900 billion in 2000 to over $45 trillion now – twice the value of the entire U.S. Stock Exchange, according to the New York Times. How’s that for exposure? Citibank and BOA are both big players in this market.
Derivatives (especially swaps) expose investors to counterparty risk. For example, suppose a person wanting a fixed interest rate loan for his business, but finding that banks only offer variable rates, swaps payments with another business who wants a variable rate, synthetically creating a fixed rate for the person. However if the second business goes bankrupt, it can’t pay its variable rate and so the first business will lose its fixed rate and will be paying a variable rate again. If interest rates have increased, it is possible that the first business may be adversely affected, because it may not be prepared to pay the higher variable rate. This chain reaction effect worries certain economists who posit that since many derivative contracts are so new, the effect could lead to a large disaster. -Wikipedia
Overall Equity Devaluation: With a glut of foreclosures and more still on the horizon, home values have dropped as much as 20-30% in some markets. Although it starts in the housing industry with the building sector not far behind, many other equity holdings such as commercial real estate and over reckless leveraged buy-outs are soon to feel the pain. The stock market this year to date has been anything but rosy. That it is still above 10,000 is a testament to it heartiness and flexibility. The banks and Fed are financing all this activity too. It is not growing any sector of our economy except debt.
401K Wakeup Call: Make sure to pay close attention to your 401K statement for the first quarter of 2008. If you’re still growing your nest egg, you have a great administrator for your plan. It is more likely that you will see a significant decrease in your retirement funds. See last month’s installment for the chart showing how $144,000 can become $127,000 in ninety days flat.
So Where to From Here? One thing that is indisputable is that the U.S. economy, like all others, is a faith-based enterprise. It only works to the degree that the participants have faith in its strength, fairness and profitability. When markets lose money, investors lose faith and withdraw. Consumers feeling the value of their homes and retirement decreasing, circle the wagons, tighten their belts and make due with less. Boon or bust, bear or bull it is all about perception to investors.
Unfortunately our current administration has stood staunchly in the way of any kind of banking reform. Let me quote Eliot Spitzer, Governor of New York
“…Office of the Comptroller of the Currency (OCC). The OCC has been in existence since the Civil War. Its mission is to ensure the fiscal soundness of national banks. For 140 years, the OCC examined the books of national banks to make sure they were balanced, an important but uncontroversial function. But a few years ago, for the first time in its history, the OCC was used as a tool against consumers.
In 2003, during the height of the predatory lending crisis, the OCC invoked a clause from the 1863 National Bank Act to issue formal opinions preempting all state predatory lending laws, thereby rendering them inoperative. The OCC also promulgated new rules that prevented states from enforcing any of their own consumer protection laws against national banks. The federal government’s actions were so egregious and so unprecedented that all 50 state attorneys general, and all 50 state banking superintendents, actively fought the new rules.
But the unanimous opposition of the 50 states did not deter, or even slow, the Bush administration in its goal of protecting the banks. In fact, when my office opened an investigation of possible discrimination in mortgage lending by a number of banks, the OCC filed a federal lawsuit to stop the investigation.”
A little ethics would go a long way. Perhaps the enforcement of current banking laws and their review might be in order. In their myopic view only 90 days out, the industry seems to be losing its view of the larger picture. Slow, steady and predictable growth would probably be favored by most investors and would certainly be better for our overall economy. I can hear the Right screaming, “Managed economies?!?! That’s communism!” Well sorry to have to fill you in but our economy has been managed for a long time by some of the greediest and most inept of the banking elite. Don’t forget that the Federal Reserve is not a Federal asset but a privately owned bank covering their butts and losses with our money.
As a consumer it is also time to step up to the bat and look at a life based on what you can afford rather than what you want. If you find this or a similar dialog going on in your head, “That gorgeous 41” HDTV down at Wal-Mart certainly is a steal at only $1099 and I have $2,000 left on my card…” STOP. THINK. Get out your calculator and figure what $1099 will cost you over three years at a low 13.9%. Trust me, it is no bargain. The best and only weapon against banking abuse is an old, tried and true method. Its called cash and carry.
Afterward: I would like to thank all the readers that shared their banking or credit card experiences with me. I received more email and comments on this article than any other to date. I didn’t think that a possible recession was on the minds of may local residents. Our economic malaise is not only in local minds but pocketbooks too.
I am happy to report that Wells Fargo and Bank of America were the only local banking entities I got complaints about. If you feel that I am being hard on banks, that the U.S. economy is going great, that bankers are benevolent and that everything is just fine, be sure to vote for John McCain this fall who has pledged more of the same if elected.